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A Casinos Hard Comps and Soft Comps

Dear Mark,
What is the difference between a soft comp and a hard comp? Leta R.
Before you try strong-arming a casino to get your fair share of comps, it behooves you to know the difference between a hard comp and a soft comp. One is much easier to get from the casino than the other. Hard comps are reimbursements for airline tickets, golf, concerts, off-site casino shows or anything else that would cost the casino real out-of-pocket dollars. Soft comps are cocktails, restaurant expenses and shows that the casinos produce themselves.
Whales (high limit players) can get anything their hearts desire, but if you’re a low-limit player, go for a soft comp because casinos technically purchase them wholesale and bill them to a comp account retail.

Dear Mark,
I have an amusing (at least to me) anecdote about losing in a casino. I had been playing blackjack and lost about $400. I then went up to my room and my wife asked me to get her a soda. I went down the hall to the soda machine and inserted my dollar. The machine wouldn't give me a soda or my money back. I was grumbling about this all the way down to the hotel's convenience store until I realized I was more upset about that one dollar than all the money I had lost all day.
Now here's my question for you: Does the casino have more than a 2% advantage on the soda machine? Andrew R.

Haven’t you heard the saying, Andrew? “Change is inevitable, except from a vending machine.” Actually, I would guesstimate your average vending machine holds about 5.26%, the same as most of the bets on a double zero roulette table.

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