Dear
Mark,
Nothing irks me more than when two pit bosses in the
same casino interpret the rules differently. I had
a pit boss allow me to replay my hand (I didn’t
signal a hit and the dealer hit me anyway for a bust).
Another pit boss instructed the dealer to take my
wife’s money on an identical error one hour later.
Don’t they play from the same rule book? David
M.
Floormen,
a.k.a. dealing referees, at times render contrary
decisions. Calling a particular play differently ultimately
confuses casino clientele. You, and yes, even the
dealer, have a very legitimate gripe against management
on inconsistent calls.
Casinos where customer service prevails always side
with the player unless
the mistake is illegal or egregious. Why lose a
customer for life over a $10 error? They realize
the math is always on the side of the casino.
Funny how it works, David. When the house lets you
keep your mistake, they always seem to get it back
on the next hand.
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